Privacy policy
This privacy policy explains how MDS Building Manuals uses the personal data we collect from you when you use our website.
What data do we collect?
MDS Building Manuals collects the following data:
Personal identification information (name, email address, phone number, company name, etc.)
Project-related information voluntarily provided through enquiries
Website usage data collected through cookies and analytics tools
How do we collect your data?
You directly provide MDS Building Manuals with most of the data we collect. We collect and process data when you:
Contact us through our online forms or via email
Request a quote or enquire about our services
Voluntarily provide feedback or complete any surveys
Use or view our website via your browser’s cookies
MDS Building Manuals may also receive data indirectly through partner organisations if relevant to project delivery.
How will we use your data?
MDS Building Manuals collects your data so we can:
Respond to enquiries and provide quotations
Create, produce and deliver Building Manuals and related project documents
Email you with updates or information relevant to your project
Improve our website, services and client experience
We may also use third-party tools for fraud prevention and security screening where necessary.
How do we store your data?
MDS Building Manuals stores your data securely on encrypted, cloud-based systems protected by multi-factor authentication.
We will retain your personal and project data for two years unless required longer for regulatory or contractual reasons. Once this period has expired, we will delete your data securely and permanently.
Marketing
MDS Building Manuals may occasionally send you updates about our services that we believe may be relevant or beneficial to you.
If you have agreed to receive marketing, you can opt out at any time.
You have the right at any time to stop MDS Building Manuals from contacting you for marketing purposes or sharing your data with partner organisations.
If you no longer wish to receive marketing communications, please contact us.
Your Data Protection Rights
MDS Building Manuals wants to ensure you are fully aware of all your data protection rights. Every user is entitled to:
The right to access
You have the right to request copies of your personal data.
The right to rectification
You have the right to request that we correct any information you believe is inaccurate or incomplete.
The right to erasure
You have the right to request that we delete your personal data.
The right to restrict processing
You can request that we limit the processing of your data.
The right to object to processing
You can object to our processing of your personal data.
The right to data portability
You have the right to request that we transfer your data to another organisation or directly to you.
MDS Building Manuals has one month to respond to any request.
To exercise your rights, please contact us.
Cookies
Cookies are small text files placed on your computer to collect standard internet log information and visitor behaviour data. When you visit our website, we may automatically collect information from you through cookies or similar technologies.
For more information, visit: www.allaboutcookies.org
How do we use cookies?
MDS Building Manuals uses cookies to:
Understand how you use our website
Improve site functionality and user experience
Support analytics and performance tracking
Types of cookies used:
Functionality cookies
Used to recognise returning users and remember preferences (such as location or form settings).
Advertising and analytics cookies
Used to understand how visitors interact with our website and to improve future content. Some limited data may be shared with advertising or analytics partners.
Managing cookies
You can set your browser not to accept cookies. The website above provides instructions on how to remove cookies from your browser.
Some website features may not function properly if cookies are disabled.
Privacy policies of other websites
The MDS Building Manuals website may contain links to external websites. Our privacy policy applies only to our website. If you click an external link, please ensure you read their privacy policy.
Changes to our privacy policy
MDS Building Manuals keeps this policy under regular review and will update this page with any changes.
This privacy policy was last updated on 24th November 2025.
How to contact us
If you have any questions about this privacy policy, the data we hold on you, or if you would like to exercise one of your data protection rights, please contact us:
Phone: 07932 930006
How to contact the appropriate authority
If you wish to make a complaint or believe we have not addressed your concerns satisfactorily, you may contact the Information Commissioner’s Office (ICO):
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline: 0303 123 1113
Email: icocasework@ico.org.uk
We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance. Thank you.